Tourism Kangaroo Island (TKI) is a Regional Tourism Organisation (RTO) and incorporated body that helps facilitate the strategic marketing
of Kangaroo Island (KI) to domestic and international consumers, media and trade as well as representing the local tourism industry at
State and Federal level as required. At the operational level it provides an important and professional service to members and tourists alike through the operations of our Visitor Information Service.
As an RTO we play that pivotal role that bridges tourism operators with national tourism bodies and various levels of government, with the objective of managing, leading and developing tourism on Kangaroo Island.
In promoting a quality experience, TKI works closely with the South Australian Tourism Commission (SATC) and other State bodies’ relevant to Kangaroo Island agencies and the industry. We value these partnerships and recognise the importance of working together in order to achieve common goals – increased awareness, greater visitor numbers, longer length of stays and higher expenditure.
TKI provides input to the State's Strategic Tourism Plan and provides collective counsel and guidance to the designated responsible
SATC Managers. This ensures that all aspects and dynamics of Kangaroo Island as a tourism destination are considered.
TKI also host the Tourism Optimisation Management Model (TOMM) and is instrumental in adaptive management or response regimes
to what it is that TOMM is telling us.
TKI was intimately involved in the development of the Islands Destination Development Action Plan and continues to provide input and
monitor progress. TKI’s strong relationship with Kangaroo Island Futures Authority (KIFA) and other agencies ensures that matters affecting
the industry are given appropriate focus and attention.
Tourism Kangaroo Island own and manage Kangaroo Island's only accredited Visitor Information Centre, at Penneshaw.
The Visitor Information Centre responds to visitor enquiry via telephone, email and in person.
The Centre is open 7 days. 9am to 5pm Monday to Friday and 10am to 4pm Saturday, Sunday & Public Holidays. Closed Christmas Day.
TKI is the only SA region that manages an information centre - this is an enormous benefit to TKI Members.
The Gateway Visitor Information Centre in Penneshaw, with its distinctive yellow "i" on a blue background, identifies the centre as part of the National Network of Accredited Visitor Information Centres.
This centre provides an important marketing opportunity for TKI members by exposing member's products and services to thousands of visitors each year in person, by phone and via email.
Tourism Kangaroo Island (TKI) is managed by a Board; currently made up of a maximum of 10 TKI Members plus an industry representative from the Kangaroo Island Council, Regional Development Australia, South Australian Tourism Commission
and the Department of Environment, Water and Natural Resources.
The organisation is funded primarily by industry (via membership and cooperative marketing). Membership fees and cooperative activities enable us to more effectively promote Kangaroo Island (KI) to the world and represent our tourism industry in a range of forums; which helps us all.
One of the biggest benefits of being a TKI member is that it is the only Regional Tourism Organisation (RTO) in the state that
owns and operates an Accredited Visitor Information Centre.
By joining TKI, the products and services of your business will be promoted through the Kangaroo Island Gateway Visitor Information Centre.
All accommodation/attraction bookings made through the KIGVIC across the counter, telephone and email will attract a 10% commission payable to KIGVIC at the time of booking. The success of the Visitor Information Services on Kangaroo Island is dependent upon building strong partnerships with local tourism operators. Your support will assist us in delivering high quality service to visitors to our region, thereby ensuring you receive maximum return for your membership investment.
KIGVIC is managed and operated by TKI and is a not for profit organisation with membership derived from a diverse range of businesses that rely in varying degrees of tourism; all of these businesses share one goal in common – success and growth in the industry and commitment to the development of sustainable tourism within our region and its economic benefits to the local community.
It is the aim of TKI to encourage the partnership of members and businesses,
which will in turn benefit Kangaroo Island and the region as a whole.
The Tourism Employment Plan provides a vision, outlines priority actions and sets out a framework for the delivery of workforce solutions for the tourism sector. Developed in consultation with industry and key organisations, the plan has four strategic priorities to address the employment and workforce challenges, all working towards the industry vision of “exceeding customer’s expectations, with outstanding local knowledge.”
'OUR KANGAROO ISLAND' AMBASSADOR TRAINING PROGRAMMEKangaroo Island Tourism Employment Toolkit
Developed and driven by a dedicated working party, representing a diverse range of industry and with the funding support from The Department of State Development, the ‘Our Kangaroo Island’ Ambassador Training is one of the key catalyst projects of the Tourism Employment Plan.
The programs primary aim is to be a valuable training resource for tourism, hospitality, food, wine and retail sectors of Kangaroo Island.
It will provide participants with the necessary skills and knowledge to deliver quality customer service and to confidently act as Island Ambassadors with local knowledge and know how.
On behalf of the Kangaroo Island Tourism Employment Plan we are pleased to provide you with a toolkit containing a range
of useful resources and tools. This toolkit provides you with the necessary resources to undertake an effective self-diagnosis
of your business’s human resource practices.
Included in this Toolkit are the following factsheets:
1. Creating a Region of Choice: increasing your desirability as an employer by becoming an employer and region of choice;
2. Employ Outside the Box: recruiting members of the non-traditional workforce including mature aged workers and school leavers;
3. Immigration Employment Options: successfully accessing, recruiting and managing overseas workers;
4. Kangaroo Island Programs Guide for Businesses Support: programs available to assist operators with more general aspects of running a business; and
5. A self-administered “Human Resource Management Healthcheck”: self-diagnose in terms of best practice in Human Resource Management.
The Tourism Optimisation Management Model (TOMM) is hosted by Tourism Kangaroo Island and is an exciting 'work in progress' showcasing the opportunities and benefits of integrating long-term tourism development with sound environmental, social and visitor principles.
It is a mechanism by which the health of tourism on Kangaroo Island is monitored. TOMM is a multi-faceted tool that assists the public & private sector with informed decision making. It provides individuals investigating the establishment of a business and those already operating a tourism related business on Kangaroo Island, with a range of research data to better match visitor focussed attractions, tours, accommodation and services with the types of tourists visiting Kangaroo Island.
View 'TOMM VISITORS EXIT SURVEY 2013-2014
While all Kangaroo Island accommodation is suitable for exploring the Island, particular regions of the Island afford different advantages. Whether you are arriving in the evening and need accommodation close to the ferry port, you prefer to be close to shops and restaurants or if you really want to get away from it all and stay in a more secluded area, there is a region on Kangaroo Island to suit everyone. Need some help with your bookings ... then call us now on ...
Kangaroo Island Gateway Visitor Information Centre - Howard Drive, PENNESHAW SA 5222
Open: Mon - Fri 9am - 5pm, Weekends & Public Holidays 10am - 4pm, Closed Christmas Day.